YOUR STAY
Your eco-friendly resort
on Lake Garda
We want your stay to be as relaxing as possible and we know that excellent organization is the key to success.
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For this reason, on this page, you will find all the more information that can be useful in planning your trip.
Can I cancel or modify my reservation?
All changes and cancellations can be made according to the cancellation policy stipulated at the time of booking.
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In case of no-show the whole amount of the booking will be charged.
In case of early departure, guests could be charged at most 3 nights for stays longer than 3 nights; for stays until 3 days could be charged 100% of the total amount of unused nights.
What time is check - in?
Your room will be ready starting at 3 pm.
Our reception is open until 7 pm. In case you arrive after this time, there is no problem, we will explain how to self check-in in complete autonomy and safety.
For emergencies, we are available 24 hours at the following mobile number +39 3929389757
When is check - out time?
We kindly ask you to vacate your room by 11.00.
It is possible to book late check-out and be able to stay in the room until 2 pm (service possible only on request and subject to availability).
Can I leave my suitcase even after check-out?
Certainly. You can enjoy our garden and public spaces until your departure time.
Where can i park my car?
We have a reserved parking for our customers, a parking space for each room.
If you have special parking needs, please contact us.
Is there an Internet connection?
There is a free WIFI connection throughout the hotel.
Upon check-in we will give you your login credentials.
Are pets allowed?
No, unfortunately pets are not allowed but our accommodation in Torbole sul Garda is absolutely PETFRIENDLY here is the link https://en.barcelli.com/
OUR EXTRA SERVICES
TRANSFER
TRANSFER SERVICE FROM AND TO AIRPORTS AND RAILWAY STATIONS
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We will be more than happy to organize your transfers both upon arrival and departure with rates and special offers for our customers.
RESERVATIONS
BOOKINGS OF EXCURSIONS, BIKE RENTAL and BIKE SHUTTLE
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We will take care of your moments of leisure and sport. We have selected a fantastic team of reliable and friendly business partners to fulfill your every need.